SecurLock Fraud Protection for Credit Cards

Fight fraud with the SecurLock mobile app for credit cards. Payment cards offer both convenience and risk. You can make purchases easily but if your card falls into the wrong hands, your personal accounts are vulnerable. You can now safeguard your information with SecurLock, the mobile app that lets you protect your cards against fraud and theft by receiving real-time alerts to ensure your cards are only used by you. Simply download SecurLock from Google Play or the App Store today to get started! You may also be interested in the CardValet app that is available to control your Options Credit Union MasterCard Debit.

Valuable Features:

  • Set alerts based on transaction amount, location, merchant type or transaction type

  • Set limits for spending - great for parents or employers

  • Turn your credit card off if it is misplaced or stolen

  • Get real-time notifications every time your card is used so that you can react quickly to fraud

Q. Does SecurLock work on Android?

A. Yes.SecurLock works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

Q. Does SecurLock reflect the card status?

A. Yes. The card details screen displays card status.

Q. Can I block all international transactions?

A. Yes, an International transaction can be blocked using the "International" location control. Transactions will be limited to the United States.

Q. How long does it take for a control or alert setting to take effect?

A. The control setting takes effect as soon as the "Updating Information" message in the app stops.

Q. Are the alerts sent as email or "push" notifications to the device?

A. Securlock alerts are sent as a push notification to the phone. The alerts also display under "Messages" in the SecurLock app.

Q. Does the app show a recent transaction history?

A. Yes. The app shows the last 50 card-based transactions posted within the last 30 days.

Q. Is SecurLock free?

A. Yes. Securlock is a free service provided to you by the credit union, however, message and data rates may apply from your mobile carrier.

Q. What if I forgot my username or need to reset my password?

A. Contact the credit union at 303-860-1117 and we will be happy to assist you.

Q. If I have fraud, and turn off my card in SecurLock, do I still need to report my card as lost/stolen?

A. Yes. You should always report a lost/stolen card immediately to avoid any fraudulent activity and receive a replacement.  

Q. Can I use the app for both my Options Credit Union debit card and credit card?

A. No. At Options, CardValet is strictly for your MasterCard Debit Card. However, if you have an Options Credit Union Visa Credit Card then you can download the SecurLock app which has the same features as CardValet but for credit.

 

Q. Can multiple cards from Options Credit Union be linked to one registered SecurLock account?

A. Yes, you can register multiple cards within a single SecurLock app from the same financial institution. There is no limit to the number of cards that you can register.

 

Q. When I receive a reissued or replacement card, will I have to update my cards in SecurLock?

A. If the card number is new, then you must "add" the new card number to your profile. In addition, you may delete the old card by accessing Manage Portfolio within SecurLock.

SecurLock FAQs