Branch Operations:

We are currently operating at reduced contact hours. Current lobby hours are Monday through Thursday 9 am - 4 pm and Friday 9 am- 1pm

Requirements for Visiting:

We ask that all members adhere to the following guidelines when entering our branch facility:

  • Only ONE member may be allowed to enter the lobby at a time, please stay outside 6 feet from the door while waiting for your turn to enter.

  • Avoid Close Contact - Please maintain safe social distancing and refrain from personal contact with staff or other members.

  • Clean Hands Often - We ask that you use hand sanitizer upon entering our facility.

  • Face Coverings are required to enter the facility, sunglasses will NOT be allowed. We must be able to see some part of your face, for our security and yours!

  • Stay Home When Possible - If you are, or maybe, ill please do not enter the facility. We will continue to offer all of the remote services that you have become accustomed to. 

  • Our goal is to do our part in keeping you safe, as well as our staff.
     

Access to Your Accounts:

If you are not currently enrolled in these valuable electronic services we encourage you to get set up and establish your credentials now, in case you need access during an operational interruption. If you need assistance with any of these services please call us at 303-860-1117.

  • eTeller - use online banking through eTeller and get access to our bill pay service, complimentary, so that you won't miss payments.

  • mTeller- our mobile banking app offers remote deposit capture which you will be able to use from the safety of your home to make check deposits to your account. 

  • Shared Branching - there is a nationwide network of shared branch offices that members can use to transact business, as guidance continues to evolve regarding curfews, shelter in place, and quarantine we encourage you to call ahead as not all locations may be open.

  • Surcharge-free ATMs - your debit cards work just like an ATM card, using your PIN, at any ATM that accepts Mastercard, additionally, you can use COOP ATMs surcharge-free to access funds and make deposits.

Monitoring Your Accounts:

It is increasingly more important than ever to monitor your account and debit card transactions diligently. During times like these, the fraudsters are expecting you to have your guard down. We offer the following tools to help you protect your account. Click the links to find out how to access these tools:

  • CardValet - use this app to receive alerts each time your debit card is used, and turn it off immediately if you lose it or suspect fraud.

  • eTeller - the online banking platform has a special feature to allow you to set up and receive alerts by email when transactions are posted to your account.

  • Our fraud department will now send you a text message if there are suspicious transactions on your debit or credit card. They will not ask you secure information such as passwords or PINs. Always respond to these messages to confirm or deny the transaction in question in order to catch, and stop, fraud in its tracks. This will help to protect you and your Credit Union from losses.

Beware of Scams:

Some people and companies are taking advantage of fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.  Follow these guidelines from the Centers for Disease Control and Prevention (CDC): 

  • Use only reputable sources when searching for information about COVID-19.

  • Be aware of phishing emails and never click unknown attachments or links.

  • Be cautious of emails and phone calls offering unexpected information and asking for personal information.

  • No one has been authorized to go door to door to sell you an at-home testing kit, please do not get taken advantage of and report them immediately.

  • Read these tips from the CDC to protect yourself from scams.

Your Funds Are Secure:

With the current economic uncertainty, you can rest assured that your funds at Options Credit Union are federally insured by the National Credit Union Administration up to $250,000 per member.