CardValet Fraud Protection for Debit Cards

Fight fraud with the CardValet mobile app for debit cards. Payment cards offer both convenience and risk. You can make purchases easily but if your card falls into the wrong hands, your personal accounts are vulnerable. You can now safeguard your information with CardValet, the mobile app that lets you protect your cards against fraud and theft by receiving real-time alerts to ensure your cards are only used by you. Simply download CardValet from Google Play or the App Store today to get started!

Valuable Features:

  • Set alerts based on transaction amount, location, merchant type or transaction type

  • Set limits for spending - great for parents or employers

  • Turn your debit card off if it is misplaced or stolen

  • Get real-time notifications every time your card is used so that you can react quickly to fraud

Q. Does CardValet work on Android?

A. Yes. Cardvalet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

Q. How long does the app stay logged in if you don't log out?

A. The app automatically logs you off in 10 minutes.

Q. Does CardValet reflect the card status?

A. Yes. The card details screen displays card status.

Q. What are the CardValet password requirements?

A. CardValet passwords must be at least eight characters in length and must contain at least: one upper case, one lower case, one number and one special character.

Q. When loading more than one card on a device, what type of information do you need in order to register each card?

A. You need this information: the card number, address, zip code, expiration date, and CVV/CVC code. Secondary authentication includes: security token sent in email, last 4 digits of the social security number, or a PIN'd transaction amount performed in the past 72 hours. 

Q. If a parent registers a card for a child, what stops the child from changing the controls placed on the card?

A. Each person who registers a card will have access to controls and alerts for the card, In many cases, the child will not know about CardValet unless the parent shares the information.

Q. What is the range of the "My Location" controls, and will this control setting impact internet transactions?

A. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as "primary" within CardValet. These controls impact "card present" transactions only, therefore internet transactions are not impacted.

Q. If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?

A. CardValet ignores location information that is more than one hour old. So, if the phone is off for more than an hour My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

Q. What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?

A. CardValet performs a proximity check at the granularity of zip code or city, so if the merchant is close to home then the transactions will still go through.

Q. Can I block all international transactions?

A. Yes, International transaction can be blocked using the "International" location control. Transactions will be limited to the United States.

Q. How long does it take for a control or alert setting to take effect?

A. Control setting takes effect as soon as the "Updating Information" message in the app stops.

Q. Are the alerts sent as email or "push" notifications to the device?

A. Card Valet alerts are sent as push notification to the phone. The alerts also display under "Messages" in the CardValet app.

Q. When is a low balance alert generated?

A. CardValet updates the balance under two conditions: (A) when the user logs into CardValet and (b) when the user taps "Refresh". Even if the balance has fallen below the threshold that has been set, it is only updated when the user logs into the app or taps "Refresh", which then triggers the alerts.

Q. Does the app show recent transaction history?

A. Yes. The app shows the last 50 card-based transaction posted within the last 30 days.

Q. Is CardValet free?

A. Yes. CardValet is a free service provided to you by the credit union, however message and data rates may apply from your mobile carrier.

Q. What if I forgot my username or need to reset my password?

A. Contact the credit union at 303-860-1117 and we will be happy to assist you.

Q. If I have fraud, and turn off my card in CardValet, do I still need to report my card as lost/stolen?

A. Yes. You should always report a lost/stolen card immediately to avoid any fraudulent activity and receive a replacement.  

Q. What if I have two cards from different financial institutions that support CardValet, can I register both cards?

A. You will need to create a unique login account for each financial institution. Each login account is applicable for a single financial institution. In the login page, the logo of the last logged-in financial institution shows.

Q. Can I use the app for both my Options Credit Union debit card and credit card?

A. No. At Options, CardValet is strictly for your MasterCard Debit Card. However, if you have an Options Credit Union Visa Credit Card then you can download the SecurLock app which has the same features as CardValet but for credit.

 

Q. Can multiple cards from Options Credit Union be linked to one registered CardValet account?

A. Yes, you can register multiple cards within a single CardValet app from the same financial institution. There is no limit to the number of cards that you can register.

 

Q. When I receive a reissued or replacement card, will I have to update my cards in CardValet?

A. If the card number is new, then you must "add" the new card number to your profile. In addition, you may delete the old card by accessing Manage Portfolio within CardValet.

CardValet FAQs

Visit

5935 S Zang St Unit 4

Littleton, CO  80127

Call

T: (303) 860-1117

F: (303) 845-9776 

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